Privacy Policy

1. Introduction

Couillard Electric LLC ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, website, or internal business applications.

2. Information We Collect

We may collect the following types of information:

• Contact information (name, email, phone number, address)
• Service request details and project information
• Payment and billing information
• Communications with our team
• Information from integrated third-party services (e.g., QuickBooks for invoicing)

3. How We Use Your Information

We use collected information to:

• Provide electrical services and fulfill service requests
• Process payments and manage invoicing
• Communicate about projects, appointments, and estimates
• Improve our services and customer experience
• Comply with legal and regulatory requirements

4. SMS Communications

When you provide your phone number and opt in to text messages through our website contact form, phone calls, or other interactions, we may send you SMS/text messages related to your service.

Types of messages we may send:

• Appointment confirmations and reminders
• Service updates and follow-ups
• Estimate and invoice notifications
• Responses to your inquiries

Message frequency: Message frequency varies based on your service needs. You may receive up to 10 messages per month related to active service requests.

Opting out: You can opt out of text messages at any time by replying STOP to any message. You may also contact us at (262) 618-2851 to request removal from our messaging list. After opting out, you will receive one final confirmation message.

Opting back in: If you wish to receive messages again after opting out, reply START or contact us to re-enroll.

Costs: Message and data rates may apply depending on your mobile carrier and plan. Couillard Electric LLC does not charge for text messages, but your carrier may.

Consent: Consent to receive text messages is not a condition of purchasing any services. Your phone number will not be shared with third parties for marketing purposes. Messages are sent via our business number: (262) 667-7856.

5. Third-Party Integrations

Our internal business applications may integrate with third-party services such as QuickBooks Online for accounting and invoicing purposes. These integrations are used solely for business operations and are subject to the respective third-party privacy policies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below.

8. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: